Frequently
Asked
Questions
Product
Do I need to book in advance?
Booking in advance is required.* It helps us take care of you properly from the moment you arrive. * Founder members can enter without a booking.
Can I reschedule or cancel my booking?
Cancellation & Refund Policy At AUN Bathhouse, we value the experience of every guest and carefully prepare each booking to ensure a calm, seamless environment for all visitors. To help us manage capacity and maintain the quality of our services, the following cancellation and refund policy applies to all bookings. Cancellation & Rescheduling: Bookings may be cancelled or rescheduled up to 24 hours prior to the scheduled session start time without penalty. Cancellations or booking changes made outside of these notice periods will result in the full booking amount being forfeited. Refund will be provided as a credit to your account. No-Show Policy Guests who fail to attend their booking without prior notice will be considered a no-show and will forfeit 100% of the booking fee. Late Arrivals We recommend arriving at least 15 minutes prior to your session time. Late arrivals may result in reduced session time to avoid disruption to other guests. No refunds or extensions will be provided for late arrivals. Group Bookings Group bookings may require a deposit or full prepayment at the time of booking. Group booking cancellations made within 7 days of the booking date are non-refundable. Changes to guest numbers within 48 hours of the booking may not be accommodated. Private events and exclusive hire bookings are non-refundable unless otherwise agreed in writing. Memberships & Packages Memberships, prepaid packs, and promotional offers are non-refundable and non-transferable unless required under Australian Consumer Law. Unused sessions within memberships or packs expire according to the stated membership terms. Gift Cards Gift cards are non-refundable and cannot be exchanged for cash. Lost or expired gift cards may not be replaced. Exceptional Circumstances We understand unexpected situations can arise. Requests related to emergencies or exceptional circumstances may be reviewed at management discretion. Contact Us For booking changes unserviceable by online booking system or assistance, please contact our team as early as possible via email. By completing a booking with AUN Bathhouse, guests acknowledge and agree to the above cancellation and refund terms.
Do you accept walk-ins?
Yes - we welcome walk-ins whenever space is available. However, to avoid disappointment, we recommend booking in advance.
What should I bring?
Swimwear is a must - please make sure to pack it before you arrive. We also recommend bringing a water bottle to stay hydrated; there's a refill station in-house, and AUN original bottles are available if you need one. A towel is worth throwing in your bag too, though towel hire is available for a small fee if you forget.
Is the a traditional Japanese bathhouse (onsen)?
No - our changing rooms are all-gender, and we require all guests to wear swimwear at all times. We emphasise modern Japanese sauna practices, and our baths are set to temperatures inspired by Japanese sentos.
How early should I arrive?
Please arrive 5-10 minutes before your booking.
Can I use my phone?
Not in the changing rooms, but phones are welcome in certain areas. A quick photo for yourself is fine — just be mindful of those around you who are here to switch off.
Is there an age requirement?
Yes - guests must be at least 16 years old to enter the bathhouse. Guests aged 16-17 must be accompanied by a parent or legal guardian.
Are the changing rooms shared?
Yes - our change rooms are all-gendered, with private cubicles available for your comfort.
What is the bathhouse etiquette?
To ensure everyone has a relaxing experience, we kindly ask all guests to: 1. Shower before entering the baths. 2. Keep conversations mindful — quiet voices are welcome unless you're joining a Quiet Mornings session. 3. Wear appropriate swimwear at all times. 4. Phones are welcome in certain areas, but please avoid using them in the changing rooms. 5. Stay hydrated and listen to your body. 6. Respect other guests and our shared spaces.
Can I share my Session Pack with someone else?
No — all Session Packs are non-transferable and can only be used by the person registered to the pack.
Do I need a Mindbody account to purchase a Gift Card?
Yes — you’ll need a Mindbody account to purchase an Aun Bathhouse Gift Card. If you already have an account, please log in rather than creating a new one. Multiple profiles using the same email address may cause an error when purchasing your Gift Card.
Can I make a booking via email?
Individual bookings cannot be made via email. Please make your booking directly through our website. Email bookings are available for large groups and private functions only.
Can I make a booking for someone else?
Yes — each guest must have their own Mindbody account. If it’s a surprise, you can create the booking using the recipient’s details and your own email address. Once the surprise has been revealed, you can update the account to their email address.
Support
Is Franco® customizable, and do I need design or coding skills to use it?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
Can I integrate e-commerce features with Franco®?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
What kind of support and documentation is available for Franco® users?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
Does Franco® support CMS collections for blogging or content updates?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
Is the a traditional Japanese bathhouse (onsen)?
No - our changing rooms are all-gender, and we require all guests to wear swimwear at all times. We emphasise modern Japanese sauna practices, and our baths are set to temperatures inspired by Japanese sentos.
How early should I arrive?
Please arrive 5-10 minutes before your booking.
Can I use my phone?
Not in the changing rooms, but phones are welcome in certain areas. A quick photo for yourself is fine — just be mindful of those around you who are here to switch off.
Is there an age requirement?
Yes - guests must be at least 16 years old to enter the bathhouse. Guests aged 16-17 must be accompanied by a parent or legal guardian.
Are the changing rooms shared?
Yes - our change rooms are all-gendered, with private cubicles available for your comfort.
What is the bathhouse etiquette?
To ensure everyone has a relaxing experience, we kindly ask all guests to: 1. Shower before entering the baths. 2. Keep conversations mindful — quiet voices are welcome unless you're joining a Quiet Mornings session. 3. Wear appropriate swimwear at all times. 4. Phones are welcome in certain areas, but please avoid using them in the changing rooms. 5. Stay hydrated and listen to your body. 6. Respect other guests and our shared spaces.
Can I share my Session Pack with someone else?
No — all Session Packs are non-transferable and can only be used by the person registered to the pack.
Do I need a Mindbody account to purchase a Gift Card?
Yes — you’ll need a Mindbody account to purchase an Aun Bathhouse Gift Card. If you already have an account, please log in rather than creating a new one. Multiple profiles using the same email address may cause an error when purchasing your Gift Card.
Can I make a booking via email?
Individual bookings cannot be made via email. Please make your booking directly through our website. Email bookings are available for large groups and private functions only.
Can I make a booking for someone else?
Yes — each guest must have their own Mindbody account. If it’s a surprise, you can create the booking using the recipient’s details and your own email address. Once the surprise has been revealed, you can update the account to their email address.
General
Can I integrate e-commerce features with Franco®?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
What kind of support and documentation is available for Franco® users?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
Does Franco® support CMS collections for blogging or content updates?
Franco® is specifically designed with eco-conscious brands in mind. Unlike standard templates, it incorporates sustainable design principles, focusing on eco-friendly aesthetics, optimized performance, and features that resonate with businesses dedicated to environmental responsibility. It’s perfect for brands that want to make a positive impact and connect with like-minded audiences.
Is the a traditional Japanese bathhouse (onsen)?
No - our changing rooms are all-gender, and we require all guests to wear swimwear at all times. We emphasise modern Japanese sauna practices, and our baths are set to temperatures inspired by Japanese sentos.
How early should I arrive?
Please arrive 5-10 minutes before your booking.
Can I use my phone?
Not in the changing rooms, but phones are welcome in certain areas. A quick photo for yourself is fine — just be mindful of those around you who are here to switch off.
Is there an age requirement?
Yes - guests must be at least 16 years old to enter the bathhouse. Guests aged 16-17 must be accompanied by a parent or legal guardian.
Are the changing rooms shared?
Yes - our change rooms are all-gendered, with private cubicles available for your comfort.
What is the bathhouse etiquette?
To ensure everyone has a relaxing experience, we kindly ask all guests to: 1. Shower before entering the baths. 2. Keep conversations mindful — quiet voices are welcome unless you're joining a Quiet Mornings session. 3. Wear appropriate swimwear at all times. 4. Phones are welcome in certain areas, but please avoid using them in the changing rooms. 5. Stay hydrated and listen to your body. 6. Respect other guests and our shared spaces.
Can I share my Session Pack with someone else?
No — all Session Packs are non-transferable and can only be used by the person registered to the pack.
Do I need a Mindbody account to purchase a Gift Card?
Yes — you’ll need a Mindbody account to purchase an Aun Bathhouse Gift Card. If you already have an account, please log in rather than creating a new one. Multiple profiles using the same email address may cause an error when purchasing your Gift Card.
Can I make a booking via email?
Individual bookings cannot be made via email. Please make your booking directly through our website. Email bookings are available for large groups and private functions only.
Can I make a booking for someone else?
Yes — each guest must have their own Mindbody account. If it’s a surprise, you can create the booking using the recipient’s details and your own email address. Once the surprise has been revealed, you can update the account to their email address.