Privacy
Policy

At AUN Bathhouse ("AUN", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By visiting our website, making a booking, purchasing a membership, attending our facilities, participating in events, or otherwise interacting with AUN Bathhouse, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. About AUN Bathhouse

  • AUN Bathhouse is a wellness destination offering bathing, sauna, recovery, and wellness experiences designed to support relaxation, restoration, and wellbeing.

    AUN Bathhouse is committed to creating thoughtful, restorative wellness experiences inspired by the principles of balance, mindfulness, and connection. Respect for guest privacy is a fundamental part of that commitment.

    For the purposes of this Privacy Policy, "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information We Collect

  • We may collect personal information directly from you or through your interactions with us.

    Information You Provide

    This may include:

    • Full name

    • Date of birth

    • Email address

    • Mobile phone number

    • Residential or postal address

    • Emergency contact details

    • Membership information

    • Booking and attendance history

    • Purchase history

    • Payment information

    • Customer service enquiries and correspondence

    • Feedback, testimonials, surveys, and reviews

    • Marketing preferences

    • Employment application information (where applicable)

    • Health and wellness information relevant to the safe use of our facilities

    Where reasonably necessary for safety and risk management, we may request information relating to medical conditions, injuries, pregnancy, allergies, medications, or other matters that may affect your ability to safely participate in our services.

3. Information We Collect Automatically

When you visit our website or interact with our digital platforms, we may automatically collect information including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage activity

  • Session duration

  • Pages viewed

  • Referral sources

  • Cookies and tracking data

This information helps us improve our website functionality, guest experience, service delivery, and marketing effectiveness.

4. How We Collect Information

We may collect personal information when you:

  • Make a booking or reservation

  • Purchase a membership, package, gift card, or product

  • Complete a waiver or health declaration

  • Attend AUN Bathhouse

  • Contact us by email, phone, website, or social media

  • Subscribe to newsletters or marketing communications

  • Participate in promotions, events, workshops, or competitions

  • Submit feedback or reviews

  • Apply for employment opportunities

  • Use our website or digital platforms

5. Why We Collect Your Information

We collect personal information to:

  • Process bookings, memberships, and payments

  • Deliver our services and guest experiences

  • Verify identity and eligibility

  • Maintain health and safety standards

  • Respond to enquiries and customer support requests

  • Communicate booking confirmations, reminders, and service updates

  • Improve our services and guest experience

  • Conduct analytics and operational planning

  • Administer events, promotions, and competitions

  • Comply with legal and regulatory obligations

  • Send marketing communications where consent has been provided

We will only collect information that is reasonably necessary for our business activities and the provision of our services.

6. Health Information

As a wellness and bathing facility, AUN Bathhouse may collect limited health-related information where necessary to:

  • Assess suitability for sauna, bathing, or wellness experiences

  • Manage guest safety

  • Respond appropriately in emergencies

  • Comply with legal, insurance, and risk management requirements

Health information is considered sensitive information under Australian privacy laws and will be handled with additional care and protection.

6A. Guest Wellness Preferences and Experience Personalisation

As part of delivering a personalised wellness experience, AUN Bathhouse may collect information that you voluntarily provide regarding your wellness preferences and interactions with our services.

This may include:

  • Preferred sauna, bathing, and recovery experiences

  • Session attendance and visitation history

  • Membership usage patterns

  • Event and workshop participation

  • Wellness goals and preferences voluntarily shared with us

  • Feedback, surveys, reviews, and guest experience responses

  • Beverage, retail, and amenity preferences

  • Communication and marketing preferences

We may use this information to:

  • Personalise your guest experience

  • Recommend services, events, memberships, and programs that may be relevant to you

  • Improve our facilities, programming, and customer service

  • Better understand guest preferences and usage trends

  • Develop future wellness offerings and experiences

Where possible, we may use aggregated or de-identified information for business planning, service development, and operational improvement.

AUN Bathhouse does not sell guest wellness information or personal information to third parties for unrelated marketing purposes.

Participation in providing wellness preferences or feedback is entirely voluntary and will not affect your ability to access our facilities and services.

7. Photography, CCTV and Privacy

To maintain the safety, security, and comfort of all guests, AUN Bathhouse may operate CCTV systems in selected public and operational areas.

CCTV monitoring will not be used within changing rooms, bathrooms, showers, treatment rooms, or other designated private spaces.

To protect the privacy and comfort of all guests, photography and videography may be restricted or prohibited within certain areas of the bathhouse.

Where AUN conducts promotional photography, videography, or content creation, reasonable notice will be provided and consent obtained where required.

8. Marketing Communications

With your consent, we may send:

  • Newsletters

  • Wellness content

  • Event invitations

  • Product updates

  • Membership information

  • Promotions and special offers

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link included in our communications

  • Contacting us directly

Once you opt out, we will no longer send promotional communications, except where necessary to provide services you have requested.

9. Disclosure of Personal Information

We may disclose personal information to trusted third parties including:

  • Booking and reservation software providers

  • Payment processors

  • Website hosting and IT service providers

  • Customer relationship management systems

  • Marketing and communication platforms

  • Professional advisers, including accountants and lawyers

  • Insurance providers

  • Emergency services where necessary

  • Government agencies and regulators where required by law

We do not sell, rent, or trade personal information to third parties.

Any third-party service providers engaged by AUN are required to handle personal information securely and only for authorised purposes.

10. International Data Transfers

Some service providers engaged by AUN may store or process personal information outside Australia.

Where this occurs, we will take reasonable steps to ensure your personal information receives protection consistent with Australian privacy requirements.

11. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic and performance

  • Measure marketing effectiveness

  • Enhance user experience

You may choose to disable cookies through your browser settings, however certain website features may not function correctly as a result.

12. Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Our security measures may include:

  • Secure payment processing systems

  • Password-protected software platforms

  • Restricted staff access controls

  • Confidentiality obligations for staff and contractors

  • Secure cloud-based storage systems

  • Ongoing monitoring and security practices

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When personal information is no longer required, we will securely destroy or de-identify it where appropriate.

14. Access and Correction

You may request access to personal information that we hold about you.

You may also request that inaccurate, incomplete, outdated, or misleading information be corrected.

We may require reasonable verification of identity before processing access or correction requests.

15. Third-Party Websites

Our website and communications may contain links to third-party websites, applications, or services.

AUN Bathhouse is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal obligations, or industry practices.

The most current version will always be available on our website.

Your continued use of AUN Bathhouse services following any updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

AUN Bathhouse
Email: hello@aunbathhouse.com.au
Website: www.aunbathhouse.com.au

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

AUN Bathhouse believes that privacy, trust, and wellbeing are interconnected. We are committed to handling your information with the same care, respect, and consideration that we bring to every guest experience.