Code of Conduct

Welcome to AUN Bathhouse

AUN is inspired by the Japanese philosophy of 阿吽 (A-Un)—the harmony between breath, balance and presence.

Our bathhouse has been thoughtfully designed as a place to slow down, reconnect and restore. Every guest contributes to the atmosphere. We ask that you move with awareness, treat others with kindness, and help us preserve the calm environment that makes AUN special.

By entering AUN Bathhouse, you agree to abide by the following Code of Conduct.

1. Respect the Quiet Sessions

  • AUN is a place for stillness.

    Please keep conversations very soft and brief throughout the bathhouse.

    We encourage guests to disconnect from the outside world and reconnect with themselves.

    Shouting, loud conversations, disruptive behaviour or excessive noise may result in removal from the bathhouse.

    In regular sessions, conversation is permitted.

2. Respect Every Guest

  • Everyone experiences wellness differently.

    Please respect the personal space, privacy and comfort of those around you.

    We have zero tolerance for:

    • Harassment

    • Intimidation

    • Aggressive behaviour

    • Discrimination

    • Offensive language

    • Unwanted physical contact

    • Inappropriate or sexual behaviour

    Any behaviour that compromises another guest’s comfort or safety may result in immediate removal without refund.

3. Enter Mindfully

Please arrive at least 15 minutes before your session.

Late arrivals may receive a shortened experience to avoid disrupting other guests.

Follow all directions provided by the AUN team throughout your visit.

4. Hygiene First

For the wellbeing of everyone:

  • Shower thoroughly before entering any pool or thermal area.

  • Wear clean, appropriate swimwear.

  • Remove footwear before entering the changing rooms.

  • Dry yourself before moving between areas where requested.

  • Return towels to designated collection points.

  • Dispose of rubbish responsibly.

Guests experiencing contagious illness, open wounds or infectious skin conditions must not enter the facilities.

5. Move With Care

Bathhouse surfaces may become wet.

Please walk slowly at all times.

Running, diving, rough play or unsafe behaviour is not permitted.

Always use handrails where provided.

6. Listen to Your Body

Wellness is personal.

There is no expectation to complete every stage of the bathing journey.

Take breaks whenever needed.

Leave the sauna, cold plunge or mineral hot bath immediately if you experience dizziness, nausea, discomfort or difficulty breathing.

Please notify a team member if you require assistance.

7. Respect the Thermal Journey

Our facilities are designed to be enjoyed mindfully.

Please:

  • Limit your time in each thermal experience.

  • Follow any occupancy limits.

  • Share spaces courteously.

  • Avoid reserving seating or resting areas for others.

Every guest deserves equal access to the experience.

8. Phones & Digital Detox

To preserve the peaceful atmosphere:

  • Mobile phones should remain on silent.

  • Phone calls are not permitted inside the bathhouse.

  • Please limit device use to designated reception and relaxing areas.

We invite you to be fully present during your visit.

9. Photography & Privacy

The privacy of every guest is essential.

Photography and video recording of other guests is not permitted within bathing, changing or wellness areas unless expressly authorised by AUN.

Commercial photography requires prior written approval.

Please respect the anonymity and privacy of others.

10. Alcohol & Drugs

Guests must not enter while intoxicated or under the influence of recreational drugs.

For everyone’s safety, AUN bathhouse reserves the right to refuse entry or end a session if impairment is suspected.

No refund will be provided where entry is refused for safety reasons.

11. Health & Safety

Please use the bathhouse responsibly.

Certain thermal experiences may not be suitable for guests with:

  • heart conditions

  • blood pressure conditions

  • pregnancy

  • respiratory illness

  • recent surgery

  • epilepsy

  • heat sensitivity

  • other medical conditions affected by extreme temperatures

If you are unsure, seek advice from your healthcare professional before visiting.

Participation is always at your own discretion.

12. Care for the Space

Our bathhouse has been intentionally crafted to create a peaceful sanctuary.

Please help us care for it by:

  • treating facilities gently

  • respecting furnishings and amenities

  • using products only as intended

  • returning shared items after use

  • reporting any maintenance concerns to staff

13. Staff Direction

Our team is here to ensure every guest enjoys a safe and restorative experience.

Please follow all instructions from AUN staff.

Failure to comply with staff directions or this Code of Conduct may result in removal from the premises without refund.

Violence or harassment towards our staff will not be tolerated.

14. Bookings

By attending AUN Bathhouse you acknowledge and agree to our:

  • Waiver & Conditions of Entry

  • Cancellation & Refund Policy

  • Privacy Policy

  • Membership Terms (where applicable)

The AUN Way

We believe wellness begins with respect.

Respect for yourself.

Respect for others.

Respect for the space we share.

Move slowly.

Breathe deeply.

Leave lighter than you arrived.

Welcome to AUN.